Returns & Exchanges

Return requests are accepted within 7 days after delivery.

Change-of-mind returns are allowed when the product is unused, unwashed and has the original tags attached. For change-of-mind returns, the customer pays the return courier charges.

If a product is damaged, defective or incorrect, the store pays the return courier charges. This does not limit any applicable statutory consumer rights.

Approved refunds are processed by Bank Transfer, JazzCash or Easypaisa within 5-7 business days after the approved returned product is received and inspected. Payment providers may take additional time to make funds available in the customer's account.

Abaya size exchanges are allowed within 7 days after delivery, subject to stock availability. The product must be unused and unwashed, with original tags attached. A normal fitting trial is allowed.

For customer-requested size exchanges, the customer pays both the return courier charges and the replacement delivery charges. If the requested exchange size is unavailable, the customer may request an eligible return and refund under this returns policy.

Customer-requested size exchanges are separate from remedies for damaged, defective or incorrect products.